I changed my mind, can I cancel my order?

Custom-Made Orders:

Orders can be cancelled within 24 hours. However, after that time, all custom orders are in production, cancellation is no longer possible, and no refund can be given. You can check with our team, and we will always do our best to stop production and advise if there is a cost for the components already used and then refund or credit the difference where possible.

 

Regular Ship Orders/Goods that have not been delivered:

  • If you change your mind within 24 hours of placing your order, the return fee will not apply.
  • If you change your mind after 24 hours, but your goods have not been shipped, a $25 change fee applies.
  • We can hold your order for up to 30 days free of charge and unlimited storage for $20/week per pallet space.
  • If goods are held for longer than 30 days, we do not accept returns for change of mind.
  • Please note: In Stock items are excluded from our change of mind policy. For in stock items that have been dispatched, our standard return policy will apply, and a return fee will be charged.

For more information, check our returns and exchanges page here or contact us here!

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