You can choose at checkout to allow us to leave your delivery at your address if you are not available to receive it in person. Please keep in mind that any items left without a signature are at your own risk, and you are responsible for any loss, damage, or deterioration.
If you have given authority to leave on your order and our courier determines that the location isn't safe or secure to leave your item(s), the courier will return your order to their depot for collection or redelivery (please see below for specific information regarding your delivery).
Team Global Express (TGE) Deliveries (WA, SA, NSW)
If delivery is unsuccessful, please contact the friendly team at TGE Customer Care to reschedule:
If delivery is unsuccessful, please contact the friendly team at TGE Customer Care to reschedule:
- WA: 133 278 | wacouriertruckops@teamglobalexp.com
- NSW: 133 278 | roxanne.watts1@teamglobalexp.com
- SA: 133 278 | TGEBlueSpaceSA@teamglobalexp.com
Note: This applies to orders with big or bulky items. If you want to hold delivery for more than 1 week, hold fees may apply.
Team Global Express (TGE) Deliveries (Priority & IPEC)
If delivery is unsuccessful, your order will be taken to the nearest collection point. You will need to check your tracking link for the collection point address and pick-up timeframe (usually available within 24-48 hours).
If delivery is unsuccessful, your order will be taken to the nearest collection point. You will need to check your tracking link for the collection point address and pick-up timeframe (usually available within 24-48 hours).
- For any additional help, please contact the friendly team at TGE Customer Care on 131 843 (Mon–Fri, 8am-8pm AEDT) or via the TGE Live Chat. Have your tracking number and delivery address ready.
Note: This applies to orders with small items. TGE can not redeliver the package to you or change the authority to leave on your order.
VIC & QLD Deliveries
If no one is available to receive your delivery and there is no authority to leave, your order will be returned to our warehouse for redelivery. To arrange a new delivery, please get in touch with our customer service team so we can coordinate redelivery:
Please note: For all deliveries, if no one is available to accept delivery on the second attempt, a re-delivery fee may apply. Some deliveries are only available on specific days, depending on your location and the items being delivered. Our team will confirm the available delivery days when you reschedule. Collection is not available from our Blue Space warehouses.