If your product is faulty due to a manufacturing defect, it will be covered under the manufacturer's warranty. Typically, the supplier or manufacturer will handle these claims and provide after-sales support for products installed correctly by a plumber.
You can usually find their contact details on the manufacturer's website. However, if you would like a hand, our team is happy to guide you through the process and help get it sorted. You can contact our team here: Contact The Blue Space.
For more detailed information, please refer to our What do I do if my installed product is faulty? article.