Custom-made or made-to-order products are not included in our 60-Day Returns / Change-of-Mind policy.
Other items that cannot be returned include: installed, used, altered, or non-original products, clearance or “final sale” items (if stated as non-returnable), and goods damaged after delivery due to customer misuse.
Some products have special return windows: tiles can be returned within 14 days, and Fienza Stone Baths, Eight Quarters, Kaskade & Lafeme products within 30 days. A 25% restocking fee and return freight charges apply to both.
If your item is faulty, damaged in transit, or not as described, please check our policies:
For full details on returns, visit our Returns Page.